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Hospitality Operations Manager

2 weeks ago

Owen Sound, Canada Good Evans Full time

**About Good Evans**

We are a hospitality establishment committed to delivering exceptional experiences for our guests.

Job Summary

We are seeking an experienced Front of House Manager to oversee the daily operations of our front of house area. The ideal candidate will be responsible for managing staff, ensuring outstanding customer service, and driving business growth.

Key Responsibilities

  • Supervise and train front of house staff to maintain high standards of service.
  • Ensure excellent customer service standards are met and maintained through proactive communication and problem-solving.
  • Manage reservations, seating, and customer inquiries to maximize satisfaction.
  • Oversee inventory control and ordering of supplies to optimize efficiency.
  • Collaborate with kitchen and bar staff to ensure seamless operations and enhance the overall guest experience.
  • Handle customer feedback and resolve any issues promptly and professionally.
  • Implement company policies and procedures to maintain consistency and quality.
  • Monitor and maintain the cleanliness and organization of the front of house area to create a welcoming atmosphere.
  • Work with management to develop strategies for business growth and increased profitability.