Dining Services Operations Manager

7 days ago


Owen Sound, Canada Good Evans Full time

Company Overview: At Good Evans, we are dedicated to providing exceptional customer service and creating a welcoming atmosphere for our guests. As a Front of House Manager, you will play a vital role in ensuring the success of our establishment.

Job Description: We are seeking a highly skilled and experienced individual to oversee the daily operations of our front of house area. The ideal candidate will be responsible for managing staff, supervising daily tasks, and maintaining high standards of customer service.

Responsibilities:

  • Supervise and Train Front of House Staff: Ensure that all front of house staff are trained and equipped to provide excellent customer service and support the smooth operation of the front of house area.
  • Maintain Excellent Customer Service Standards: Implement policies and procedures to ensure that customer service standards are consistently met and exceeded.
  • Manage Reservations and Seating: Oversee the efficient management of reservations and seating arrangements to ensure that customers receive a prompt and attentive service.
  • Oversee Inventory Control and Supplies: Monitor inventory levels and order supplies as needed to maintain the highest standards of quality and presentation.
  • Collaborate with Kitchen and Bar Staff: Work closely with kitchen and bar staff to ensure seamless communication and collaboration in delivering an exceptional dining experience.
  • Handle Customer Feedback and Resolve Issues: Respond promptly and professionally to customer feedback and resolve any issues or complaints in a timely and effective manner.
  • Implement Company Policies and Procedures: Ensure that all front of house staff are aware of and adhere to company policies and procedures.
  • Monitor and Maintain Cleanliness and Organization: Maintain a clean and organized front of house area, including the lobby, reception, and waiting areas.


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