Audio Systems Specialist
2 weeks ago
About EERS Global Technologies Inc.
Established in 2014, EERS is a leading centre of excellence in acoustics research and innovation. Our cutting-edge technology enhances human interaction in challenging scenarios through communication, hearing protection, biometric monitoring, and brain-computer interfacing. Our solutions have been rigorously tested and validated, with several becoming industry standards.
We offer competitive salaries, a dynamic work environment, and an equal-opportunity employer commitment to diversity. Our headquarters is based in downtown Montreal.
MRI Project Background
EERS is developing an advanced hearing protection device with communication capabilities tailored for MRI environments, characterized by RF interference, strong magnetic fields, and high noise levels.
Our prototypes are being deployed by pioneering medical teams, enhancing communication among doctors, patients, and MRI technologists, and unlocking new ways for medical teams to work.
Job Description: Field Service Technician
Reporting to the Product Owner, EERS seeks a Field Service Technician to ensure optimal auditory and technical experiences for customers using our devices in the field. This role involves setting up and troubleshooting audio systems, observing user interactions, and documenting feedback to support product development. When not engaging with customers, the Field Service Technician will support internal testing initiatives at our offices in Montreal.
The ideal candidate embodies professionalism, demonstrating excellent communication skills, technical proficiency, and a courteous demeanor. They must be willing to travel frequently and adapt well under pressure.
Experience as a live sound technician or tour manager is highly valued.
Key Responsibilities and Tasks:
- Travel to customers domestically and abroad to install, maintain, and repair communication systems.
- Provide real-time technical assistance to customers during procedures and tests.
- Observe and document user interactions with prototype devices; propose technical improvements based on these observations.
- Recreate and maintain accurate audio environments for pilot-testing in-house.
- Prepare and submit standard trip reports.
- Support customer relations related to technical issues.
Desirable Candidate Attributes:
- Experience with audio equipment, including mixers, loudspeakers, headphones, and matrix mixer interfaces.
- Strong problem-solving and electronics troubleshooting skills.
- Excellent communication and documentation skills.
- Ability to work under pressure and adapt to new technologies.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience.
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