Aviation Services Representative

1 day ago

Toronto, Ontario, Canada Signature Aviation Full time
About Signature Aviation

Signature Aviation is a global leader in the aviation industry, with a network of over 200 locations and 5,000 employees worldwide. As a Fixed Base Operator (FBO), we provide essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and world-class amenities with exceptional customer service.

We're committed to delivering an exceptional guest experience, and we're seeking like-minded team members who share our passion for excellence and hospitality. Our benefits package includes medical/prescription drug, dental, and vision insurance, health savings account, flexible spending accounts, life insurance, disability insurance, 401(k), critical illness, hospital indemnity and accident insurance, identity theft and legal services, paid time off, paid maternity leave, tuition reimbursement, training and development, and employee assistance program & perks.

Job Description: Line Service Technician

A Line Service Technician is a customer-focused role responsible for providing safe and efficient aircraft services. This position requires operating ground service equipment, using knowledge of company policies and procedures, and collaborating with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.

Key Responsibilities:
  • Work as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  • Collaborate, cooperate, and work closely with all stakeholders to ensure customer service needs are met, including ensuring efficient and accurate communication through various methods.
  • Service aircraft as requested by management or customers, including fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  • Operate and drive ground service equipment, such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell, and deliver general aviation services to crewmembers, customers, and other guests.
  • Maintain safe, clean, and secure ramps and operations.
  • Drive a shuttle vehicle with passengers and/or luggage and cargo.
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
Qualifications:
  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience. We offer a competitive compensation package, including medical, dental, and vision insurance, retirement plan, and paid time off.

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