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Royal Services Agent

2 months ago

Jasper, Canada Accor Full time
Job Title: Royal Services Agent

At Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a Royal Services Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring that every guest has a memorable experience.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to guests
  • Handle reservations, room assignments, and guest requests
  • Work closely with the Front Office team to ensure seamless guest experiences
  • Monitor and respond to guest inquiries and concerns in a timely manner
  • Collaborate with other departments to ensure guest needs are met
Requirements:
  • 1+ year of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of hotel operations and procedures
  • Ability to work effectively in a team environment
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a world-renowned hospitality brand