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Beauty Specialist
2 months ago
Job Summary:
Holt Renfrew is seeking a highly skilled and motivated Beauty Specialist to join our team. As a Beauty Specialist, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury beauty department.
Key Responsibilities:
- Develop and maintain strong relationships with customers to increase sales, service, and loyalty.
- Exceed sales and service targets for assigned brands.
- Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert product knowledge with the selling team.
- Maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying marketing opportunities, executing events, and making assortment recommendations.
- Attend educational sessions to stay up-to-date on product knowledge, vendor information, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients through various methods regarding in-store events, merchandise requests, sales follow-up, and birthdays.
- Resolve customer service issues and partner with selling management on any issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements:
- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and able to work in a team-oriented environment.
- Able to work in a fast-paced environment with minimal supervision.
- Able to work a flexible schedule based on customer needs, including nights, weekends, and holidays.
- Minimum of two or more years' experience in a commission-based sales environment.
- Prior retail sales experience as a product specialist in a luxury environment is preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
Measures of Success:
- Contribution to financial objectives.
- Individual objectives linked to the achievement of department goals.
- Feedback from internal and external clients.
