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Pointe-Claire, Quebec, Canada Sleep Country Full timeJob Title: Bilingual IT Support AnalystWe are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our IT department, you will provide technical support to our associates and customers, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to...
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Pointe-Claire, Quebec, Canada Sleep Country Full timeJob Title: Bilingual IT Support AnalystWe are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our IT department, you will provide technical support to our associates and customers, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to...
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Pointe-Claire, Quebec, Canada Sleep Country Full timeJob Title: Bilingual IT Support AnalystWe are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada/Dormez-vous. As a key member of our IT department, you will be responsible for providing technical support to our associates and customers in both French and English.Key Responsibilities:Provide technical support to...
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Bilingual IT Support Specialist
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Bilingual IT Support Specialist
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Pointe-Claire, Quebec, Canada Sleep Country Full timeJob Title: Bilingual IT Support AnalystWe are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada. As a key member of our IT department, you will provide technical support and assistance to our users in both French and English.Key Responsibilities:Provide application and hardware support to users in French and...
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Bilingual IT Support Specialist
1 month ago
Pointe-Claire, Quebec, Canada Sleep Country Full timeJob Title: Bilingual IT Support AnalystWe are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada. As a key member of our IT department, you will provide technical support and assistance to our users in both French and English.Key Responsibilities:Provide application and hardware support to users in French and...
Bilingual IT Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and bilingual IT Support Analyst to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our IT department, you will play a critical role in providing technical support to our associates and ensuring the smooth operation of our corporate information systems.
Key Responsibilities
- Provide technical support to associates via phone, email, and in-person, resolving complex technical issues and ensuring timely resolution of call tickets.
- Collaborate with system administrators, IT team members, and project teams to ensure availability and reliability of corporate information systems and networked equipment.
- Administer add, move, and change requests from end-users, including new communication line installations as required in stores, distribution centers, and regional offices.
- Identify and resolve system issues to maintain services, enhance capabilities, and prevent system outages.
- Report system problems to appropriate technical staff and confer with them to resolve issues.
- Troubleshoot and resolve operational issues for end-users and assist with end-user questions and inquiries.
- Cross-train with other support analysts to ensure standardized configurations, quality, and consistent support.
Requirements
- Undergraduate/College degree in a related discipline (Computer Science).
- At least 2-5 years' hands-on support desk experience, or a combination of the above.
- Relevant certifications (Network, Hardware, Software).
- Microsoft environment using Windows server technologies, Exchange server, Windows 10, Office 2021.
- Experience with CISCO, IBM p-series AIX/Unidata application (STORIS), Oracle XStore would be an asset but not required.
- Commitment to customer service, strong interpersonal and communication skills with ability to deal with issues in a professional and diplomatic manner.
- Organized, solution-oriented, and ability to work in a fast-paced work environment with competing priorities.
- Demonstrated continued technology training.
- Must be fluently bilingual in French and English (both verbal and written).
Why Join Our Team
- This is a career opportunity with growth and advancement possibilities.
- Diverse and inclusive work environment.
- We invest in our employees, providing extensive training, mentoring, and continuous development.
- Access to training and development platforms.
- Full medical, dental benefits, and a Deferred Profit Sharing Program.
- Annual Wellness Credit of up to $ for any products/services that improve your health and well-being.
- Associate Discount Program, where you can enjoy some of the world's best sleep products.
- Maternity/Parental leave top-up benefits.
- Tuition Reimbursement Program that covers professional and personal development.
- Long service awards, celebrations, and other social events.
- Associate Referral Program.
- Paid day off to volunteer at your local charity of choice.
- Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital.
Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)
We are committed to building a company culture of inclusion and diversity where differences are embraced and valued. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
