Retail Sales Associate

4 weeks ago


Barrie, Ontario, Canada Lovisa Full time
Job Title: Retail Sales Associate

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Georgian Mall.

Key Responsibilities:
  • Provide exceptional customer experiences by utilizing the Sell with Style steps.
  • Resolve customer complaints in a professional manner, ensuring customer satisfaction.
  • Share product knowledge with customers and complete customer bag checks as required.
  • Assist in achieving store sales and performance indicators.
  • Track sales hourly using the store diary and continuously improve on company KPIs.
  • Utilize all tools within the store diary to achieve KPI benchmarks.
  • Provide safe and sanitary ear piercing services to customers.
  • Recognize and follow procedures for potential exposure to blood-borne pathogens.
  • Execute floor updates, range updates, and promotions as per planogram.
  • Ensure 'time to shine' and 'recovery' tasks are completed daily.
  • Log all maintenance issues through the 'Service Desk' within 24 hours.
  • Keep the backroom clean and tidy, with no stock in the backroom.
  • Conduct regular store walks to ensure safety.
  • Ensure stock is processed according to company standards.
  • Replenish product into ranges within 24 hours of delivery.
  • Complete stock audits daily/weekly by end of day Friday.
  • Refill product from cupboards daily.
  • Organize excess product according to Lovisa standards.
  • Act appropriately in accordance with Lovisa standards and carry out essential duties in the absence of the Manager.
Requirements:
  • Ability to work in a fast-paced retail environment.
  • Excellent customer service skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive hourly rate.
  • Opportunities for career advancement.
  • A fun and dynamic work environment.
  • Discounts on Lovisa products.


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