Guest Services Representative

6 months ago


Millbrook, Canada Hampton Inn & Suites by Hilton Truro Full time

Guest Service Representative Position - Part Time

We are looking for someone to join our Guest Services team. This position requires both AM and PM shifts and just the right person to give 100% Hamptonality to our guests

Hilton employees are entitled to great Hilton stay perks and Health benefits if applicable.

**Position Summary** As a Guest Services Representative, you will ensure the guests have a great experience and exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.

Areas of Accountability
- Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
- Meet and exceed customer expectations by ensuring you provide superior service and teamwork
- Ensure that all customer services are delivered efficiently and effectively
- Effectively communicate any information or requests to co-workers as necessary
- Record requests for special accommodations, suites and/or in-house packages
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Ensure all Pre-registrations are done correctly
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
- Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
- Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
- Operate all front desk equipment such as property management system (PMS), hotel switchboard, calculator, safes and key card machines.
- Maintain rooms security by providing effective key control & confidentiality
- Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
- To assist with team member orientation and training within the department as required.
- Maintain strict guest confidentiality.
- Understand the Satisfaction and Loyalty Tracker (SALT) program and how you can impact scoring
- Understand, support and promote HHonors Program

**Job Type**: Part-time

**Salary**: $15.00-$15.75 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Millbrook, NS B6L 0C9: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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