SAPINC Saputo Inc. IT Systems Analyst

1 week ago

Halton Hills, Ontario, Canada SAPINC Saputo Inc. Full time

About the Role

We are seeking a skilled IT-OT Platform Services Analyst to join our team at SAPINC Saputo Inc. This role will be part of a team responsible for planning, installing, monitoring, providing support, troubleshooting, and maintaining SAPINC Saputo Inc.'s Platform Services infrastructure (including Hardware and Hypervisor management, Windows / Linux OS, compute, backup, storage, AD, DNS, data protection & retention, etc.) in a corporate and manufacturing environment. Expertise is required in both corporate and manufacturing environments.

Key Responsibilities

  • System Management:
    • Experience and knowledge in Server Hardware and storage (Dell, HP, Lenovo) in a hyperconverged configuration.
    • Hypervisor Management (VMware vSphere v7+, VSAN/NSX, Hyper-V, Azure HCI Stack).
    • Operating System – Microsoft Windows server 2016, 2019, 2022 – Linux (SUSE, RHEL).
    • Active Directory – knowledge of Microsoft Active Directory and components (DNS, DHCP, ADFS, GPO, Domain Trusts, Security, Microsoft Entra ID).
    • Security Tools – Defender for Cloud, SIEM (QRADAR, Sentinel), Micro segmentation related tools.
    • Management Tools – Azure ARC, MECM, Windows Admin Center.
    • Database – experience working with SQL Server and related database components.
    • Data Protection – Data protection suites such as Commvault Simpana or equivalent. Disaster Recovery tools such as Zerto, SRM, Azure Backup and Azure site Recovery. OS Patching solutions such as WSUS, MECM or Azure Update Manager.
    • Monitoring – SolarWinds SAM, VMware Aria or VROPS, native Microsoft monitoring tools.
    • File Transfer Management – experience with protocols such as SFTP, FTPS. Advanced experience with enterprise MFT tools such as GoAnywhere MFT.
    • Remote Access and Connectivity – Experience with terminal services, Remote Desktop solutions and or enterprise grade Secure Remote Access Solutions.
    • Networking – Familiar with networking components and concepts such as LAN, WAN, DMZ.
    • Cloud – Familiar with cloud concepts such as IAAS, PAAS, SAAS and related resource management experience. Azure, AWS, GCP, IBM Cloud.
  • Troubleshooting and Support:
    • Diagnose and resolve system issues, ensuring minimal downtime and optimal performance for both IT and OT systems.
    • Manages the support process and escalations to ensure efficient resumption of operational processes when issues occur, including root cause analysis in response to critical incidents, to understand, document and plan remedial actions to prevent reoccurrence.
  • Security:
    • Monitor server and related components security measures to protect data, systems, and network integrity.
  • Monitoring and Optimization:
    • Monitor system performance and make recommendations for improvements.
    • Regularly update hardware/software configurations and firmware.
  • Documentation:
    • Maintain accurate documentation of system and related components configurations, procedures, and policies.
  • Compliance:
    • Ensure Platform Services infrastructure complies with internal & industry standards and regulations.
  • Collaboration:
    • Works with OT teams to deliver integrated change where appropriate, and to ensure that our network infrastructure is secure and robust end-to-end.

Requirements

  • College diploma in the field of Computer Science or equivalent.
  • Minimum 3 years of equivalent work experience in a Systems Administration position.
  • Microsoft and or VMware certification is preferred.
  • Proven experience as a Platform Services Analyst, or similar role.
  • Familiarity with operations technology (OT) and industrial control systems like Purdue model and CPWE.
  • Experience in a manufacturing environment is highly desirable.
  • Familiarity with operation, management, and fault diagnosis of real time transaction processing systems.
  • Experience with system and server asset management, including maintenance of system components, inventory and related documentation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Willingness to work beyond core business hours / on call, if necessary to minimize business interruption during planned or unplanned network/system modifications.
  • Available for occasional travel if required.
  • Bilingual (English/French), both oral and written.
  • Ability to travel to other sites occasionally.

What We Offer

  • Competitive salaries.
  • A hybrid work environment with the possibility to work from home 2 days a week.
  • Advantageous corporate agreements.
  • Full range of group insurance benefits.
  • Group retirement pension plan with employer contribution.
  • Purchase option of company stocks.
  • Group RRSP.
  • Health and wellness program in the workplace.
  • Assistance program for employees and their families.
  • Saputo products at a discounted price.

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