Customer Service Representative

5 days ago


Québec, Quebec, Canada Randstad Canada Full time

Overview


Randstad Canada, the country's largest employment agency, is seeking a skilled Customer Service Representative to join their team. As a key member of the Randstad Canada team, this individual will be responsible for delivering exceptional customer service and support in an e-commerce environment.



Salary


The successful candidate can expect a competitive hourly rate of $20/hour, commensurate with industry standards.



About the Role


This Bilingual WEB customer service agent role requires a highly empathetic and patient individual who can effectively communicate with customers in both French and English. The ideal candidate will possess excellent interpersonal and communication skills, as well as proficiency in navigating various platforms and software tools.



Responsibilities


The key responsibilities of this role include:



  • Responding to customer inquiries regarding purchases, online order status, merchandise, returns, and loyalty programs;
  • Navigating through various platforms and software tools to resolve customer issues;
  • Providing exceptional customer service via phone and email communications;


Requirements


To succeed in this position, the ideal candidate will have:



  • Bilingual English-French language proficiency;
  • Ability to learn new technological tools and navigate complex systems;
  • Knowledge of Microsoft Office Suite and other relevant software applications;
  • A high level of empathy and patience when interacting with customers.


Benefits


Randstad Canada offers a comprehensive benefits package, including group insurance, telemedicine services, employee and family assistance program, RRSPs, and more.



What We Offer


In addition to a competitive salary and benefits package, this role offers:



  • An opportunity to work in a dynamic and supportive team environment;
  • A chance to develop new skills and expertise in e-commerce customer service;
  • A 100% presential schedule, with quarter days available Monday to Friday or Sunday to Thursday;
  • Free parking and access to on-site training facilities.


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