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Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada Discovery Centre Full time
Job Title: Customer Service Representative

At the Discovery Centre, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and working in a dynamic team environment.

Key Responsibilities:
  • Greet and check in visitors in a professional and friendly manner
  • Provide strong administration support with in-store point of sale (POS) processing, online sales, group and birthday party reservations, and educational bookings
  • Process payments and complete daily cash opening & closing procedures
  • Support the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online
  • Stay current with all Centre activities, including promotions, membership program, educational & public programs, exhibits, birthday parties, special events, group visits, and corporate rentals
  • Maintain the front desk area and gift shop in an organized, clean, and clutter-free manner
Requirements:
  • Post-secondary studies (preferred)
  • Experience in retail, customer service, or sales
  • Fluency in English is required; additional languages (especially French) considered an asset
  • Exceptional communication and customer service skills
  • Works well under pressure
  • Able to work well as part of a team
  • Highly organized
  • Strong financial management skills
  • Adaptable to changing conditions
  • Creative and responsive at problem solving
What We Offer:

The Discovery Centre is committed to providing an inclusive and barrier-free work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Applicants must qualify for Canada Summer Jobs in order to be considered. Applications are to be emailed to [insert email address]. Please submit your resume, cover letter, and references. Please note the position that you are applying for in the subject line of your email application.