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Public Works Dispatcher
2 months ago
The After-Hours Public Works Dispatcher plays a critical role in ensuring the smooth operation of the City of Vancouver's public works services. This position requires a high level of organizational skills, attention to detail, and effective communication abilities.
Key Duties- Respond to emergency calls and dispatch crews and equipment as needed.
- Provide complex and accurate utility information to crews and the public.
- Monitor and respond to water, sewer, intrusion, fire, and other system alarms.
- Access control for emergency and unplanned site work/response.
- Support site emergencies after hours.
- Maintain and update computer and manual record systems.
- Perform SAP data entry for payroll time entry, costs, and billing.
- Provide liaison services from mobile users to branch offices, City Hall, and other public agencies as required.
- Assist Police, Fire, and related departments under emergency conditions.
- Deal extensively with staff and members of the public.
- Perform word processing, spreadsheet, and database duties as required.
- View CCTV in real-time and ensure the CCTV system is functional.
- Create and maintain office files.
To be successful in this role, you will require:
- Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs, and other standard software courses, or an equivalent combination of education and experience.
- Considerable related clerical experience working with computerized record-keeping systems, as well as excellent numerical skills, good attention to detail, effective keyboarding, and accurate data entry ability.
- Preference will be given to candidates with prior public works dispatch and operator experience.
The ideal candidate will possess:
- Considerable knowledge of applications such as MS Word, Access, and Excel.
- Knowledge of OMS, VanMap, ENGIS, SIS, Hansen, and SAP or equivalent programs.
- Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions, and changing priorities.
- Demonstrated problem-solving skills, and excellent interpersonal and communication skills.
- Some experience in doing payroll time entry, accounts payable, and activity allocations in SAP.
- Experience in using and operating a maintenance/asset management system such as Hansen, and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
- Ability to remain motivated working alone.
- Good attendance is of operational importance.
