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Leasing Representative

2 months ago

Vancouver, British Columbia, Canada Realstar Management Full time

Job Summary

We are seeking an experienced Leasing Representative to join our team at Realstar Management. This role will be responsible for conducting tours, qualifying prospective residents, completing lease agreements, collecting rental deposits, and providing exceptional customer service to all potential residents.

Key Responsibilities

  • Coordinate viewings with all prospective resident callers or walk-ins
  • Qualify prospective residents to determine their needs and suitability as candidates
  • Tour prospective residents through suites for lease
  • Answer phone calls and give out leasing information as dictated by policy/procedure
  • Shop competition through phone calls and site market surveys
  • Assist with the composition of newspaper advertisements
  • Compile and update listings of available rental units

Renting & Administration

  • Prepare, process rental applications
  • Contact credit bureau, previous landlords, and check employment history to assess credit worthiness of prospects
  • Follow up with new residents to ensure satisfaction with their suite and determine if they have further needs
  • Follow up with existing residents to ensure work orders have been completed correctly and in a timely manner
  • Utilize computerized property management system to record transactions and run various operating reports

Marketing & Business Development

  • Maintain an overall focus on enhancing the customer experience
  • Hold open houses
  • Create and prepare any newsletters, flyers and written summaries of available suites
  • Communicate with prospective residents requiring information
  • Help coordinate resident events (socials etc.)
  • Assist Regional Coordinator of Marketing & Development where required

Qualifications:

  • Exceptional customer service skills
  • Strong interpersonal skills
  • Experience with leasing apartments or selling condominiums sales
  • Excellent written and oral communication skills
  • Maintain a professional and presentable appearance at all times
  • Strong command of MS Office products: Word, Excel, PowerPoint
  • Self starter with high degree of initiative, creativity and flexibility

We thank all those who apply, but only those selected for an interview will be contacted. Realstar Management is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English. Realstar Management supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.