Aviation Security Director

3 weeks ago

Burnaby, British Columbia, Canada Securiguard Full time
Aviation Security Director Job Description

At Securiguard, we're seeking a highly skilled Aviation Security Director to lead our airline screening operations, airside safety escort program, and terminal building security services at Vancouver International Airport (YVR).

Key Responsibilities:
• Collaborate with senior management and branch/regional managers in strategic planning to align YVR Branch plans with the overall corporate strategy.
• Partner with the Director of Finance to create and finalize revenue targets and operating budgets for the YVR Branch.
• Facilitate the planning and execution of new business opportunities and joint ventures, ensuring alignment with Securiguard's vision and values.

Operations Management:
• Manage, monitor, and report on key performance indicators for all aspects of service delivery within the YVR Branch.
• Implement and document streamlined processes to enhance efficiencies and communication among frontline, operations, and administrative teams.
• Ensure all services meet the standards of the company's Quality Assurance Audit process.
• Oversee execution of contractual agreements for staff and customers, ensuring service commitments are fulfilled.
• Address operational issues, provide problem-solving resources, and ensure adequate staffing to meet business and contract demands.
• Collective Bargaining Agreement management and oversight, including negotiation and amendments; regular liaison with associated business agents.
• Identify cost savings and operational resiliency through the sourcing and implementation of innovative strategies, technologies.
• Maintain oversight of equipment inventory management and administration, ensuring inventory and procurement initiatives are aligned and cost-efficient.

People Leadership:
• Recruit, retain, and develop the operations and administration teams to meet the branch's goals and objectives.
• Provide regular performance feedback, recognize contributions, and support professional growth through development plans.
• Conduct regular team meetings for process reviews, goal setting, issue resolution, and team building.
• Act as a mentor to regional branch managers, ensuring alignment and information flow within the management team.
• Coordinate the development and application of training program frameworks.

Business Development:
• Develop and maintain key account relationships, organizing regular reviews to ensure client satisfaction.
• Pursue new business opportunities through prospecting, networking, and referrals, aiming to achieve revenue and profitability goals.
• Participate in proposal strategy development, identifying appropriate security solutions for customers.
• Deliver presentations to existing and potential customers, partners, and external stakeholders.
• Liaise with corporate and government agencies on matters concerning aviation security.

Requirements:
• University degree, college diploma, or relevant experience in airport operations, personnel management, business management, human resources, and/or security.
• Security certification/designation is an asset.
• Minimum of 10 years of leadership experience in an operational setting of a service business, with success in business development, key account management, or sales.
• Demonstrated expertise in strategic/business planning, operations management, people leadership, and business development.
• Preferred experience in the security industry or law enforcement, particularly within aviation.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Proven ability to develop and close new business, maintaining focus throughout long sales cycles.
• Financial acumen to analyze results, assess metrics, and drive performance.
• Strong understanding of customer service concepts and a commitment to ensuring customer loyalty.
• Superior written and verbal communication skills, coupled with highly developed interpersonal skills.
• Advanced knowledge of Windows, MS Office, MS Project, Outlook, Excel, and Word.
• Willingness to travel periodically within the region (Vancouver and Fraser Valley).

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