Customer Service Representative
5 days ago
About Epa Online Groceries
Epa Online Groceries is a dynamic and expanding e-grocery platform that revolutionizes the way grocery shopping is done. We bring the best stores together in one place, taking care of shopping and deliveries to provide a unique experience for our business customers.
Our Mission
We are looking for motivated individuals to represent our company with our clients. If you care for people, are attentive to details, efficient, punctual, and enjoy teamwork, we want to hear from you.
Job Objectives
We have multiple positions available in our Operations and Delivery Department. If you choose to apply, please specify which position(s) you would be most interested in.
- Personal Shopper: As a Personal Shopper, you will be responsible for buying products for orders at the stores. You will be the one hand-picking the best produce and freshest items, guaranteeing a quality service and being attentive to details.
- Distribution Aggregator: In this role, you will be organizing orders for every client and sorting them in the correct location, for the correct client, and finally getting them ready for shipment. You will be supported by the company's head of shoppers and must effectively and precisely fulfill your functions to ensure the complete satisfaction of each and every one of our clients.
- Personal Runner: As a Runner in our company, you will be the face of the company when delivering clients' orders to their office. Your duties will be taking the orders and delivering them to the office. You will be supported by the company's head of shoppers and must effectively and precisely fulfill your functions to ensure the complete satisfaction of each and every one of our clients.
Responsibilities
- Personal Shopper: Buy products for orders at the stores
- Distribution Aggregator: Assemble the orders for clients
- Personal Runner: Deliver clients' orders
- Other: Reflect the company's brand and high quality of the service, fill out a daily report from your shift, and perform any other related duties
Required Skills
- Work well on a team and communicate in a fast-paced environment
- Be very well organized and attentive to details
- Problem-solve effectively and efficiently
- Lift 30-40lbs
- Have access and be familiar with a recent smartphone (Iphone 5, Android 4.0 or above)
- Must have a valid driver's license eligible for Quebec if you are applying for the Delivery Position
- Bilingual in French and English
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