Customer Service Representative

2 days ago

Montreal, Quebec, Canada Incora Full time

About Incora

Incora is a leading global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world.

We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

Our Values

We pride ourselves on offering:

  • Industry-leading capabilities
  • Innovative solutions
  • Greater customer value
  • Trusted supplier relationships
  • Business growth and operational efficiency

About the Role

We are currently seeking an exceptional customer service professional to join us as an Onsite Representative. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.

The Onsite Representative is accountable for representing Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations. They also act as a liaison to assist in monitoring stock levels, resolving inventory and product discrepancies, and expediting critical needs in support of customer requirements.

Key Responsibilities

  • Perform daily product to end user location maintenance (areas may include bins, cabinets, trays, etc. and/or a combination of these stocking locations)
  • Perform required maintenance and processing for shelf-life materials, including proper removal and disposal processes in alignment with customer and product specifications.
  • Proactively initiate and/or respond efficiently to daily internal and external customer requirements; including interaction with the contract administration/customer service and customer production floor management to facilitate needs.
  • Address on site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution.

Requirements

  • A High school graduate with proven customer service, and interaction skills, with direct customer contact with the ability to deal tactfully, confidently, and ethically with both internal and external customers demonstrated excellence and commitment to a safe and hazard-free workplace.
  • Fantastic communication skills, a continuous improvement mindset and the willingness to learn and grow.
  • Most importantly, you will be passionate about our Incora Values and exceeding customer expectations.

What We Offer

  • An exciting package that includes great salary and benefits you would expect from a growing ambitious company.
  • A chance to work in a first-class brand-new environment.
  • We will offer you the chance to become part of our Incora story.
  • We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.
  • Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
  • Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
  • Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
  • Family friendly policies such as 2 weeks paid parental leave.
  • We believe every little helps by offering a generous discount portal only available to Incora employees via Perkspot.
  • Employer paid Group Life Insurance at 1x salary, STD, and LTD.
  • Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • Incora offers a 401K plan with company match.

Why Incora?

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

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