National Director of Operations

4 weeks ago

Toronto, Ontario, Canada BGIS Full time
About the Role

As a National Director of Operations at BGIS, you will be responsible for leading a business unit that enables the company and its clients to achieve greater cost savings through increased self-perform of cleaning services. Your key objective will be to develop and implement processes and tools to support the delivery of cleaning service programs to internal client account teams, as well as custom service solution programs.

Key Responsibilities
  • Develop and implement operational plans to achieve business objectives.
  • Manage operational budgets and ensure effective resource planning and allocation.
  • Accountable for promoting and achieving greater utilization of business unit's cleaning services by client business groups (CBG).
  • Collaborate with CBG leaders to identify opportunities for self-perform and deliver services.
  • Develop and improve policies, processes, tools/technologies, and resources to support business growth.
  • Provide strong leadership to business unit team members and ensure ongoing education and provision of resources.
  • Ensure ongoing safety and compliance standards, as well as effective team member performance, engagement, and retention.
Requirements
  • Minimum Education: Business related University degree or College certificate.
  • Job related experience: More than ten years.
  • Extensive, demonstrated professional expertise in operations management and cleaning services delivery.
  • Strong people leadership skills and communication, influencing, and persuasion skills.
  • Proven business management skills with strong business acumen.
  • Strong client relationship management skills and data analysis skills.
About BGIS

BGIS is a leading provider of customized facility management and real estate services. We have a combined team of over 6,500 globally and manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

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