Healthcare IT Solutions Account Manager

4 weeks ago

Mississauga, Ontario, Canada Christie InnoMed Full time

About Christie Innomed

We are a leading provider of innovative medical imaging and health IT solutions, serving the Canadian healthcare industry since 1954.

Our team of over 250 specialists supports more than 1,500 hospitals and clinics across Canada, delivering cutting-edge products and services that improve patient care and outcomes.

Job Description

We are seeking an experienced Account Manager to join our team, responsible for the sales and marketing of our health IT solutions in Quebec and the Atlantic provinces.

The successful candidate will have a strong background in healthcare informatics, excellent communication and presentation skills, and the ability to build strong relationships with customers and stakeholders.

Key Responsibilities

  • Meet or exceed sales and revenue targets for the territory
  • Develop and maintain strong customer relationships to maximize return on investment
  • Build relationships at all organizational levels through regular and proactive contacts
  • Ensure a deep understanding of the client's unique challenges and how our solutions and services add value
  • Produce monthly forecasts in collaboration with the Sales Director
  • Implement regional products launch strategies based on National strategies of Christie Innomed
  • Act as a representative of Christie Innomed and assist the contract coordinator throughout the service agreement and maintenance renewal process
  • Support the PMO during the definition of the statement of work (scope management) and throughout the implementation process
  • Trigger and manage the escalation process for critical customer issues (act as a liaison agent between sales, service, product marketing, development team and the customer)
  • Help management implement business cases for products profitability, testimonials in coordination with the marketing
  • Assume responsibility and actively participate in evaluations of the proposals and of submissions requests for information in collaboration with members of the Sales Team
  • Coordinate site visits, presentations and demonstrations
  • Prepare sales and marketing reports as requested by the Sales Director
  • Report any information/ or concerns on products, market or competition to the Sales Director
  • Participate in the support of national sales and / or regional trade shows in which Christie Innomed and / or its distributors are participating
  • Be responsible for reflecting the requirements related to our quality system

Requirements

  • University degree in a relevant field
  • Advanced training in healthcare informatics
  • Minimum required experience of 5 years related to the position
  • Experience in a customer service role or technical sales
  • Be available to travel more than 50% of the time
  • Strong knowledge and skills in healthcare informatics

What We Offer

  • Competitive total compensation
  • Flexible telecommuting policy
  • Autonomy and flexibility
  • Work-family balance
  • Training and professional development programs

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