Insurance Customer Service Representative
4 weeks ago
At BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team.
About the Role:We are looking for a detail-oriented and organized individual to manage inbound client inquiries and outbound client follow-up. The successful candidate will support our sales and service team, adhere to underwriting guidelines and processes, and manage renewals by reviewing and re-marketing policies, identifying gaps and opportunities, and making recommendations based on individual needs.
Key Responsibilities:- Manage inbound client inquiries and outbound client follow-up
- Support the sales and service team
- Adhere to underwriting guidelines and processes
- Manage Renewals: review and re-market policies, identify gaps and opportunities, make recommendations based on individual needs
- Opportunity to earn more through sales and monthly incentives
- Minimum 1 year RIBO License and 1 year general insurance brokerage experience
- Ability to work independently and set daily tasks and goals
- Ability to organize and prioritize incoming tasks to meet client expectations
- Strong interpersonal and communication (written and oral) skills
- Prior experience with Powerbroker (or similar) & Company Portals
- Competitive base salary with ability to earn more
- 100% work remotely
- Opportunity to grow and develop
- Encouraged to be creative, innovative and autonomous
We offer a competitive base salary of $40,000 - $50,000 + monthly bonus. Only qualified candidates will be contacted.
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