Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada WestJet Full time
Why WestJet?

At WestJet, we're passionate about delivering exceptional guest experiences. As a Customer Service Agent, you'll play a vital role in ensuring our guests have a positive and memorable journey with us.

We're a dynamic and growing airline, and we're looking for talented individuals who share our commitment to excellence. If you're a customer-focused professional with a passion for delivering outstanding service, we want to hear from you

Key Responsibilities:
  • Provide exceptional guest service, ensuring a safe and positive airport experience for our guests.
  • Process service fees, create new and/or change reservations, issue tickets, and support self-serve kiosks.
  • Troubleshoot concerns, assist guests with itinerary changes, and support guests with disrupted flights and damaged baggage.
  • Follow all procedures to safely perform on-time (SPOT) and ensure exceptional guest service standards.
  • Effectively manage uncomfortable or challenging situations with the public and maintain a professional demeanor at all times.
Growth and Development:

We're committed to helping our team members grow and develop their careers. As a Customer Service Agent, you'll have opportunities to take on new challenges and develop your skills in various operational, support, and leadership roles.

Our Airports department offers a supportive and collaborative environment, where you'll work with a talented team to deliver exceptional guest experiences.

The Benefits of Being a WestJetter:

As a WestJetter, you'll enjoy a competitive total rewards package, including travel privileges for you and your family, flexible savings and benefit programs, and a fun and friendly culture with colleagues who work together to win.



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