Configuration Management Process Lead

5 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Senior Configuration Analyst

We are seeking a highly skilled Configuration Management Process Lead to join our team at the Royal Bank of Canada.

About the Role

This is an exciting opportunity for a Senior Configuration Analyst to lead the day-to-day activities for the Enterprise Configuration Management process. You will be a key player on the IT Service Management (ITSM) team, responsible for managing the CMDB, expanding its use into other IT processes, and establishing relationships with Configuration Item (CI) owners to enforce the process.

Responsibilities
  • Support the Senior Manager, Configuration Management Process Owner in implementing the CMDB.
  • Assist the Senior Manager, Configuration Management Process Owner with continual process improvement.
  • Collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements.
  • Evaluate and ensure the Configuration Management process is understood and adhered to by all stakeholders.
  • Reconcile CMDB data when exceptions occur between the CMDB, discovery information, and other authoritative production data repositories.
  • Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve process effectiveness, efficiency, and data accuracy.
Requirements
  • A minimum of 5 to 7 years of experience in Configuration Management.
  • Experience in data analysis and management utilizing advanced Excel techniques.
  • Familiarity with Agile, and SCRUM methodologies.
  • Experience in a large IT shared services organization with excellent interpersonal, communication, collaboration, and documentation skills.
  • Ability to interact effectively with geographically and culturally diverse teams.
  • Understanding of Service Management processes.
  • ITIL v4 Foundations Certification.
What We Offer
  • An estimated salary range of $95,000 - $125,000 per year, depending on experience.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a difference and lasting impact in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.

We strive to provide an inclusive environment where everyone can thrive. If you require any accommodations during the recruitment process, please let us know.

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