Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at 360insights. As a key member of our global client support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities
- Provide world-class customer service to clients through email support, phone support, and other communication channels.
- Learn and navigate our 360insights solution to provide accurate and timely responses to customer inquiries.
- Work collaboratively with the team to enhance the customer experience and reduce the need for customers to contact us.
- Complete task-based duties as assigned by the Manager, Client Operations.
- Provide support to multiple clients during a set schedule.
Requirements
- Proven excellent communication skills – written and verbal.
- A customer-first mentality and deep understanding of customer service.
- Intermediate to Expert knowledge of Microsoft Office products, with emphasis on Excel and Word.
- Proven excellent analytical and problem-solving skills, with a strong aptitude for math.
- Ability to key at least 30-35 words per minute.
- Proven ability to work as an effective member of a team.
- Proven organizational and follow-up skills, including prioritization.
- Strong active listening skills.
- Ability to work independently, with minimal supervision.
- Demonstrated ability to provide valuable feedback and solution options based on that feedback.
- Background in a software company, or a natural comfort with software applications, is an asset.
- Microsoft Office Certification is an asset.
- Bachelor's Degree or College Diploma in a Technical Field or Service-Oriented Field, or equivalent relevant experience.
- 1-2 Years of customer service experience.
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