Customer Operations Coordinator
3 weeks ago
About FortisAlberta Inc
At FortisAlberta Inc, we are a customer-focused and team-oriented organization where safety is paramount, and our customers' needs are a top priority. We strive to exceed customer expectations while maintaining a strong commitment to reliability.
Job Summary
The Customer Operations Coordinator plays a key role in ensuring timely and accurate provision of billing data to internal users and the electricity market. This position involves collecting, monitoring, analyzing, and reporting on associated data, collaborating with other departments to ensure compliance with applicable legislative requirements, and resolving inquiries from internal and external stakeholders.
Key Responsibilities
- Processing, investigating, reporting, and revising billing data in FortisAlberta systems to ensure timeliness and accuracy.
- Running daily, weekly, and monthly operational processes and reports.
- Creating and providing statistical reporting on billing data.
- Processing, investigating, reporting, and resolving billing adjustments.
- Processing, investigating, reporting, and resolving retailer and customer inquiries and complaints.
- Conducting data and process reviews to provide consistent defendable conclusions and recommendations.
- Determining root causes of anomalies in data and processes.
- Coordinating with stakeholders to address issues and improve efficiencies.
Requirements
- Knowledge and understanding of the Alberta electrical system market transactions, energy billing, and metering concepts.
- Working knowledge of AUC Rule 004 - Tariff Bill Code and AUC Rule 021 - Settlement System Code.
- Working knowledge of FortisAlberta rates, guidelines, terms, and conditions.
- Critical thinking skills to apply legislation and guidelines to daily operations.
- Strong organizational and time management skills to manage multiple priorities and competing demands.
- Demonstrated technical and analytical skills to identify and resolve issues.
- Proven ability to work in a team environment and independently.
- Intermediate proficiency in querying databases and reviewing data.
- Intermediate Excel skills allowing for accurate production and analysis of spreadsheets.
Education and Experience
- A Degree or Diploma in a related discipline, such as Business Administration, Economics, or Commerce, plus a minimum of 3 years of related and relevant business experience is required.
- An equivalent combination of education and relevant experience may be considered.
-
Front Desk Coordinator
3 weeks ago
Calgary, Alberta, Canada GT Operations Ltd. Full timeJob SummaryWe are seeking a skilled Receptionist to join our team at DSI Food Corporation. The ideal candidate will possess excellent communication and organizational skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to internal and external clientsManage and respond to phone calls, emails,...
-
Operations Coordinator
3 weeks ago
Calgary, Alberta, Canada Monocle Immigration Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Monocle Immigration. As an Operations Coordinator, you will be responsible for arranging and coordinating seminars, conferences, and other events. You will also direct and control daily operations, evaluate daily activities, and motivate staff to...
-
Calgary, Alberta, Canada Rogers Communications Full timeAt Rogers Communications, we are dedicated to delivering exceptional service to our business customers. As a Customer Experience Coordinator for Business Operations, you will play a critical role in ensuring seamless delivery of our products and services.With a strong focus on customer satisfaction, you will be responsible for managing orders, resolving...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada Bravo Cleaning Service Full timeJob Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Bravo Cleaning Service.Job Summary:The Operations Coordinator will play a key role in ensuring the smooth day-to-day operations of our company, including coordinating events, managing budgets, and providing exceptional customer...
-
Operational Coordinator
2 weeks ago
Calgary, Alberta, Canada Grand river freight system inc Full timeJob Title: Operational CoordinatorAbout the Role:We are seeking a highly skilled and organized Operational Coordinator to join our team at Grand River Freight System Inc. In this role, you will be responsible for coordinating HR activities, seminars, and conferences to meet organizational goals. Your primary focus will be on directing daily operations,...
-
Customer Service Coordinator
3 weeks ago
Calgary, Alberta, Canada Calgary Co-op Full timeKey ResponsibilitiesThe Service Coordinator is responsible for maintaining customer service standards through safe and efficient operations, adhering to Company policies and procedures. This includes daily shop and service area management.Key AccountabilitiesProvide excellent customer service and maintain positive customer relations through proper handling...
-
Customer Service Coordinator
2 weeks ago
Calgary, Alberta, Canada Canada Inc. Full timeAt Canada Inc., we are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. In this role, you will provide exceptional customer service, ensuring that all inquiries and requests are handled in a timely and professional manner.About the RoleThe Customer Service Coordinator will be responsible for:Greeting clients and...
-
Operations Coordinator
3 weeks ago
Calgary, Alberta, Canada Recruitment Partners Full timeJob Title: Operations CoordinatorWe are seeking an experienced Operations Coordinator to join our team in Calgary. This is a challenging role that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Manage schedules and workflows to ensure smooth...
-
Operations Coordinator
3 weeks ago
Calgary, Alberta, Canada Imperium Logistics Inc Full timeJob Title: Operations CoordinatorWe are seeking an experienced Operations Coordinator to join our team at Imperium Logistics Inc.About the Role:This is a permanent, full-time position that offers a competitive salary of $45,000 - $55,000 per year, depending on experience. The successful candidate will be responsible for coordinating various operations,...
-
Operations Coordinator
3 weeks ago
Calgary, Alberta, Canada Bravo Cleaning Service Full timeAt Bravo Cleaning Service, we are seeking an experienced Operations Coordinator to oversee the day-to-day operations of our office. Key responsibilities include arranging and coordinating seminars, conferences, and events, planning and controlling budget and expenditures, establishing and implementing policies and procedures, scheduling and confirming...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada City Prints & Signs Full timeJob Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at City Prints & Signs. The successful candidate will be responsible for coordinating various tasks, managing budgets, and ensuring the smooth operation of our daily activities.About the RoleThis is a permanent full-time position...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada Gaurav Travel World ltd Full timeAbout Gaurav Travel World ltdWe are a leading travel company seeking an experienced Operations Coordinator to join our team. The successful candidate will be responsible for implementing policies and procedures, determining office routines, and providing exceptional customer service.Job DescriptionThe Operations Coordinator will play a key role in planning,...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada BRIJ HOSPITALITY CORPORATION Full timeJob Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Brij Hospitality Corporation.About the Role:The Operations Coordinator will be responsible for providing administrative support to our management team, ensuring seamless day-to-day operations, and contributing to the overall...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada WORKFORCE SERVICES Full timeAt Workforce Services, we are seeking an Operations Coordinator to join our team. The estimated salary for this role is $35,000 - $40,000 per year.About the RoleThe Operations Coordinator will be responsible for coordinating the flow of information within the team and directing daily operations. This includes opening and distributing mail and other...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada Grand river freight system inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Grand River Freight System Inc. In this role, you will be responsible for coordinating the activities of the HR department, ensuring they meet the organization's goals.Key ResponsibilitiesSeminar and Conference Coordination: Arrange and coordinate...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada Compass Transport Ltd. Full timeJob DescriptionWe are seeking an experienced Operations Coordinator to join our team at Compass Transport Ltd.About the RoleThis is a fantastic opportunity for a detail-oriented and organized individual to coordinate various office tasks, ensuring seamless day-to-day operations. The successful candidate will be responsible for managing administrative duties,...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada Dhir Trading Ltd. Full timeJob OverviewDhir Trading Ltd. is seeking an Operations Coordinator to join our team. In this role, you will be responsible for managing day-to-day operations, ensuring the smooth running of tasks and projects.Key ResponsibilitiesSchedule and Confirm Appointments: Coordinate appointments, meetings, and events, ensuring timely communication with...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada SkySail Immigration Full timeJob Title: Operations CoordinatorDescription:We are seeking an experienced Operations Coordinator to join our team at SkySail Immigration. The successful candidate will be responsible for coordinating the activities of the HR department, ensuring they meet our organization's goals. This role requires excellent organizational skills, attention to detail, and...
-
Operations Coordinator
3 weeks ago
Calgary, Alberta, Canada WE BRIDGE FREIGHTLINES Full timeWe Bridge Freightlines is seeking an Operations Coordinator to join our team. This role will be responsible for coordinating daily operations, managing administrative tasks, and providing exceptional customer service.About the RoleThis is a permanent position with a salary range of $45,000 - $55,000 per year, based on 35-40 hours of work per week. The...
-
Operations Coordinator
2 weeks ago
Calgary, Alberta, Canada WORKFORCE SERVICES Full timeJob DescriptionWe are seeking an experienced Operations Coordinator to join our team at Workforce Services. This is a full-time opportunity with a competitive salary and benefits package.About the RoleThe successful candidate will be responsible for coordinating the flow of information within the team, directing and controlling daily operations, and planning...