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Parts Advisor

2 months ago

Chilliwack, Canada Bannister Automotive Group Full time
Job Title: Parts Advisor

We are seeking a highly skilled and experienced Parts Advisor to join our team at Bannister Hyundai Chilliwack. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our products and services.

Key Responsibilities:
  • Welcome and serve customers in a professional and courteous manner.
  • Manage and maintain accurate records of parts inventory, ensuring efficient and effective operations.
  • Provide clear and concise quotes for parts, promoting transparency and trust with customers.
  • Build and sustain strong relationships with suppliers to ensure smooth operations and timely delivery of parts.
  • Process parts orders for technicians, supporting their work and ensuring efficient repair processes.
  • Handle payments and transactions in a timely and accurate manner, ensuring customer satisfaction.
  • Manage emergency orders for out-of-stock items, ensuring quick turnaround times and minimizing delays.
  • Process returns and issue credits accurately, providing a hassle-free experience for customers.
  • Assist technicians in identifying the correct parts quickly, ensuring efficient repair processes.
  • Be the helpful voice on the phone, resolving customer inquiries with a positive attitude and providing excellent customer service.
  • Use computer skills to handle daily tasks efficiently and effectively.
  • Assist with inventory management as needed, demonstrating versatility and a willingness to learn.
  • Adhere to company policies and equipment guidelines, maintaining professionalism and a high level of customer service.
  • Work independently while knowing when to collaborate with the team for success.
  • Help the team meet monthly targets, celebrating accomplishments and contributing to a positive and productive work environment.
What We Offer:
  • Extended health and dental benefits.
  • Employee Assistance Program.
  • Competitive wages including performance bonuses.
  • A focus on training and career development.
  • Company events: Team building, holiday celebrations, annual BBQ's.
  • Tenure rewards: We believe in rewarding commitment and loyalty.
  • Opportunity for advancement and mobility within the Bannister organization.

We are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Work Conditions:

  • Regularly spend long hours sitting and using office equipment and computers.
  • Regularly spend long hours in intense concentration reviewing and compiling data on a computer.
  • Occasionally lift 5-10 pounds.
  • Office environment with business casual dress code.

Core Competencies:

  • Communication.
  • Customer Service.
  • Dependability.
  • Ethics.
  • Initiative.

Safety:

All employees are responsible and accountable for Occupational Health and Safety in the workplace. All employees at every level should be familiar with the requirements of the applicable Provincial Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. These statements are intended to describe the general nature and level of work involved in this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.