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Quality Assurance Manager

2 months ago

Calgary, Alberta, Canada Flair Airlines Ltd. Full time

Job Title: Quality Assurance Manager

Job Summary:

Flair Airlines Ltd. is seeking a highly skilled Quality Assurance Manager to oversee and ensure the implementation and maintenance of quality standards and procedures within our operations. The successful candidate will lead a team of dedicated auditors and be responsible for monitoring, evaluating, and enhancing the quality of services provided, with a keen focus on safety, compliance, and customer satisfaction.

Key Responsibilities:

  • Develop and Implement Quality Assurance Policies: Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practices.
  • Lead Quality Assurance Team: Lead and manage a team of quality assurance auditors, providing guidance, support, and mentorship to ensure high performance and professional development.
  • Conduct Audits and Inspections: Conduct regular audits, inspections, and evaluations of operational processes, facilities, and equipment to identify areas for improvement and ensure compliance with safety and quality standards.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including flight operations, maintenance, safety, and training, to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
  • Analyze Data and Performance Metrics: Analyze data and performance metrics to assess quality trends, identify root causes of deficiencies, and develop strategies to mitigate risks and enhance overall quality performance.
  • Coordinate with Regulatory Authorities: Coordinate with regulatory authorities and participate in audits and inspections to demonstrate compliance with applicable regulations and standards.
  • Facilitate Training and Education: Facilitate training and education programs for employees to promote awareness of quality standards, procedures, and best practices.
  • Subject Matter Expert: Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders and representing the organization in industry forums and working groups.

Requirements:

  • Education: Bachelor's degree in Aviation Management, Engineering, Quality Assurance, or related field.
  • Experience: Minimum of 5 years of experience in quality assurance, preferably within the aviation industry.
  • Skills and Abilities: Excellent knowledge of Quality Management Systems (ISO 9001) and safety management systems (SMS), strong analytical and problem-solving skills, strong planning, organizational, and time management skills, exceptional communication and interpersonal skills, ability to work effectively in a fast-paced, dynamic environment.

Competencies:

  • Leading as a Flair Teammate: Demonstrating collaborative behavior and modeling the company's values in all interactions.
  • Maintaining Diverse Relationships: Fostering effective communication and collaboration with peers and stakeholders.
  • Delivering Results: Setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.

Requirements:

  • Criminal Record Check: Clear criminal record check and satisfactory references.
  • Pre-Employment Screening: Ability to successfully complete a pre-employment alcohol and drug screening test.
  • RAIC: Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
  • Passport: Ability to maintain a valid Passport for work travel.
  • Eligibility: Must be legally eligible to work in the country in which the position is located.