Quality Assurance Manager
2 months ago
We are seeking a highly skilled Quality Assurance Manager to join our team at WSP Global Inc. as a Quality Manager. The successful candidate will be responsible for managing the project assurance program, analyzing results, and supporting leadership in creating, implementing, and directing Continuous Improvement (CI) initiatives.
Key Responsibilities- Manage the project assurance program, including conducting audits, assigning projects to Quality Network Initiative (QNI), producing reports, and communicating results to management.
- Support business and proposal development by providing responses to Quality-related proposal questions/requirements and Requests for Proposal (RFPs).
- Review awarded contracts for Quality-related items and required project support.
- Support project managers with development and implementation of project quality plans (PQP) and project execution plans (PEP), as required.
- Support project teams with contract requirements or quality concerns such as client quality audits, quality Non-Conformance Reports (NCRs) issued by the client.
- Conduct project-specific project audits and conformance assessments, in accordance with project plans and budgets, identify project NCRs and Opportunities for Improvement (OFIs) and provide support (either WSP or client initiated).
- Monitor project-specific quality Key Performance Indicators (KPIs), if applicable.
- Develop project-specific procedures, instructions, forms, etc.
- Facilitate project orientations and risk assessment sessions.
- Attend project team meetings, or regular quality one-on-one meetings with Project Manager, as required.
- Support development of project close-out plan, as required.
- Liaise with client counterpart, as required.
- Implement the National Quality workplan/objectives and develop/implement the Sector Quality workplan.
- Support Sector Certifications such as ISO 9001 and Canadian Construction Industry Laboratory (CCIL).
- Represent Sector on National quality team and chair Sector quality team meetings.
- Monitor Sector Quality KPIs.
- Manage or support the Sector SharePoint and Quality Management System (QMS) documentation, as required.
- Conduct quality orientation for new team members and staff.
- Attend Operations and Senior Leadership meetings and provide monthly QMS reports.
- Provide regulatory support as required, such as permit support, maintaining Project Permit and Project Management Plan (PPMP), internal/external audits, training, communication, etc.
- Manage project assurance program for Sector, including conduct audits, assign projects to QNI, produce reports and communicate results to management.
- Monitor and analyze all QARs (NCRs/OFIs) until closure (assign to Responsible Manager, follow up, and report monthly).
- Support root cause analysis and development of effective action plans.
- Review and approve action plans and closure of QARs.
- Identify and investigate QMS non-conformances.
- Support Net Promoter Score (NPS) program – monthly and annual reporting for NBL.
- Develop/optimize quality tools for corporate applications.
- Maintain lessons learned log.
- 2 years experience in a management role.
- Working knowledge of ISO 9001.
- Experience in leading audits.
- Demonstrated experience in establishing positive relationships with internal and external clients.
- Bilingual in French and English.
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