Hospitality Ambassador

1 week ago


Lake Louise, Canada Accor Full time

Are you passionate about delivering exceptional customer service and ensuring a seamless guest experience?

About the Role:

We are seeking a Room Attendant to join our team at Fairmont Chateau Lake Louise. As a Room Attendant, you will be responsible for maintaining the highest standards of cleanliness and presentation in our guest rooms, while providing exceptional service to our guests.

Key Responsibilities:

  • Consistently offer a professional, engaging and friendly service to guests
  • Ensure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standards
  • Make beds, change sheets and towels
  • Clean washroom facilities including toilets, bathtubs, sinks, mirrors, floors, bathroom fixtures and others as assigned
  • Vacuum floors, draperies and upholstered furniture
  • Dust furniture and fixtures
  • Stock guest room amenities
  • Remove and sort linen, garbage and recycling
  • Assist guests with concerns and requests in a timely manner
  • Comply with all department policies, procedures, and service standards

About You:

We are looking for someone with a warm and caring personality, who is able to anticipate and focus attention on guest needs, being professional and welcoming. You should have excellent organizational skills and time management, as well as the ability to work cohesively with fellow colleagues as part of a team with minimum supervision.

What We Offer:

In addition to a competitive salary and benefits package, we offer the opportunity to work in a fast-paced, upscale, luxury hotel with close proximity to multiple ski resorts and hiking trails in the summer. You will also have the chance to develop your skills and career with a global hospitality company like Accor.



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