Senior Manager, Client Value Proposition Expert

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Senior Manager, Client Value Proposition Expert to join our team at Scotiabank. As a key member of our organization, you will be responsible for championing a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Key Responsibilities
  • Maximize product sales across the Region, in conjunction with Retail Heads, Country Heads, Agency Managers, and Insurance Specialists.
  • Lead project work streams, including problem-solving sessions, workshops with cross-functional business line and country-specific working team members and subject matter experts to deploy successful, strategic initiatives.
  • Synthesize findings and present clear recommendations and implementation plans to ensure impactful outcomes.
  • Actively participate in the execution and ongoing management of strategic plans in coordination with Director/VP, Countries, Sales, and Digital Transformation teams.
  • Develop strategic execution and monitoring plans, and coordinate with key stakeholders to support the achievement of deliverables and overall objectives.
  • Design, develop, and deliver product and client value proposition training materials in support of initiatives.
  • Define and document requirements through business analysis, qualitative consumer research, and analytics.
  • Develop business cases and corresponding funding, consensus, and approvals for key strategic initiatives.
  • Engage local insurance regulators across IB as required and address regulator requests for information and local insurance audits.
  • Develop and integrate protection solution initiatives across IB, working with insurance partners, providing specialized geographic products, and maximizing the ongoing development and innovation of distribution channels, communication, and delivery capabilities.
  • Partner with Regional Marketing teams to develop promotional plans/marketing campaigns to increase profitability.
  • The incumbent must be team-oriented, possess critical thinking skills, have a passion for solving business problems, and play a key role in implementing business line strategic projects, managing relationships with other key stakeholders throughout the Bank.
  • Participate in the Bank's strategic planning process.
  • Maintain a good understanding of global trends relating to Retail Insurance CVP and products from a pricing, technology, legal, regulatory, and marketing perspective.
  • Review/analyze performance of existing product line to ensure performance is meeting expectations;
  • Maintain an in-depth understanding of key industry trends in legal, regulatory, and market place environments, client needs, partnering opportunities, and the competitive situation across all countries.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Requirements
  • University degree in Business/Marketing/Finance.
  • 7+ years of experience with Product & Channel Distribution Management, Branch operational experience, training facilitation, and/or needs-based selling of Insurance & Retail Banking products.
  • Fluency (verbal and written communication skills) in English and Spanish.
  • Experience developing strategic plans, onboarding, retention, and digital programs.
  • A proven ability to communicate, develop, and successfully implement product and delivery strategies, working with multiple vendors to distribute products/services to multiple client segments in multiple markets.
  • Product Management expertise: vision, goal setting, planning, financial analysis, and implementation of strategic initiatives.
  • Demonstrated track record of achieving/exceeding challenging revenue growth targets.
  • Knowledge of software programs and Microsoft Office Suite.
  • Innovation and value management approach which delivers a needs-based value proposition predicated on consumer behaviors, analysis, segmentation, predictive modeling, and other testing methodologies.
  • Experience with retail Insurance, lending, and complementary products and services offered by other financial institutions and niche competitors in the local market/country.
  • Experience with services provided by support areas such as Operations and other internal partners.

Work Arrangement
  • Work in a standard office-based environment; non-standard hours are a common occurrence.
  • Moderate travel internationally.

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