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Hotel Operations Supervisor

2 months ago

Parry Sound, Canada Best Western Plus, Parry Sound Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at Best Western Plus, Parry Sound. As a key member of our hotel operations team, you will be responsible for coordinating and supervising the work of hotel clerks, ensuring seamless customer service delivery and maintaining the highest standards of hotel operations.

Key Responsibilities:
  • Supervise and coordinate the work of hotel clerks, ensuring efficient and effective service delivery.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Requisition materials and supplies as needed.
  • Ensure compliance with hotel policies and procedures.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain attention to detail.
  • Dependability, efficiency, and a client-focused approach.
Work Environment:

This is a permanent, full-time position with a 40-hour workweek. The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service.

Language:

The primary language of work is English.