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Data Centre Operations Technician

2 months ago

Markham, Ontario, Canada Rogers communications inc. Full time

About the Role:

The Data Centre Facility Technician is the primary point of contact at the facility, responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position is on-site and not a remote position.

Key Responsibilities:

  • Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis.
  • Perform site inspections and shift walk-throughs.
  • Assist contractors at site in compliance with Rogers policies and customer requirements.
  • Troubleshoot and diagnose mechanical and/or electrical system failures and work with contractors to resolve or mitigate interruptions in service.
  • Basic preventative maintenance of mechanical, electrical, and life safety systems.
  • Manage vendors performing maintenance on site and ensure satisfactory completion of any work.
  • Ability to understand and explain issues with electrical systems and components.
  • Operational experience monitoring large, complex electrical and mechanical systems.
  • Work with hand tools as required.
  • Receive and prioritize requests related to ticketing systems.
  • Assist Clients in MACD's (Moves, Adds, Changes, and Deletions).
  • Assist with 'Smart Hand Services'; these services may include tape swaps, inspections, and other services as required.
  • Follow policies and procedures related to escalations, ticketing, and change management.
  • Identify/report to the Manager any situations or client concerns that would improve quality or mitigate risk.
  • Provide notifications and updates to internal operational teams and/or clients.
  • Participate in special projects as required.
  • Ensure the ongoing flawless operation of the data centres to provide clients with world-class service and support.
  • Execute the transformational vision of Rogers.
  • Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre.
  • Keep network diagrams for collocation and server room, physical layout, electrical, and mechanical schematics up to date.
  • Perform other duties as requested by Data Centre Management.

Requirements:

  • Ability to work rotating shifts, including days, afternoons, nights, and weekends, including holidays.
  • Access to reliable transportation and the ability to be on-call in support of a 24/7 operation.
  • Canadian Government:
    • Credit Check
    • Criminal Background Check
    • Reliability Level Security Clearance
  • Ability to lift up to 50 lbs and perform physical labour.
  • High School diploma with some Post-Secondary Education preferred.
  • Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
  • Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus.
  • Fluent verbal and written English communication skills.