Food Service Team Lead

4 weeks ago

Afton Station, Canada Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively.
  • Train staff in job duties, sanitation, and safety procedures, ensuring that they are equipped to provide excellent customer service.
  • Estimate ingredient and supply requirements for meal preparation, ensuring that we have the necessary resources to meet customer demand.
  • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for our customers.
  • Address customer complaints or concerns, providing a positive and resolution-focused experience.
  • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future planning.
  • Prepare and submit reports, ensuring that management is informed of key performance indicators.
Requirements:
  • 1-2 years of experience in a food service supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and customers.
  • Ability to work in a fast-paced environment, with a focus on quality and customer satisfaction.
  • Physical stamina to stand for extended periods and lift up to 25 pounds.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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