Hotel Front Desk Associate

3 weeks ago

Grande Prairie, Canada Howard Johnson Grande Prairie Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Howard Johnson Grande Prairie. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring all guests are properly checked in and out.
  • Take, cancel, and change room reservations as needed.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, reservations, and guest information.
  • Follow emergency and safety procedures, including responding to guest emergencies and maintaining a safe and secure environment.
  • Perform various clerical duties, such as faxing, filing, and photocopying.
  • Answer telephones and relay messages to guests and staff in a timely and professional manner.
  • Assist guests with special needs, such as providing wheelchair accessibility and accommodations.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a prompt and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Physical ability to stand for long periods and lift up to 25 pounds.
Work Environment

This is a permanent, full-time position with a 40-hour workweek. The work environment is a hotel, motel, or resort setting, with a focus on providing exceptional guest service and ensuring a seamless and enjoyable experience for all guests.

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