Operations Support Specialist with ITIL Expertise

2 days ago


Guelph, Ontario, Canada Rubicon Path Full time
About This Role

We are seeking an experienced Operations Support Specialist to join our team at Rubicon Path. The successful candidate will be responsible for ensuring the availability and performance of critical applications, systems, and infrastructure.

Job Description

This role involves:

  • Monitoring OPS Services and underlying infrastructure 24/7/365 to ensure they meet defined SLAs;
  • Responding to high-priority requests and incidents, participating in system recovery and service restoration efforts;
  • Providing operational system updates, applying patches, and addressing issues related to these tasks;
  • Initiating established recovery and escalation procedures;
  • Implementing Change Requests for mainframe, midrange, and network platforms;
  • Ensuring Service Level Commitments to ITS clients and stakeholders are met;
  • Participating in developing and delivering training communications and procedural documentation;
  • Contributing to departmental initiatives such as Shift left and Agile monitoring;
Requirements

The ideal candidate should have:

  • 5-8+ years of demonstrated experience supporting large ZOS mainframe systems;
  • Demonstrated knowledge of Unix and Wintel servers, Network Peripherals, and OS hardware components;
  • Strong Incident and Change Management skills, including documentation and communication;
  • Demonstrated knowledge of System and Application Monitoring Tools;
  • Experience with Service Management Tools such as eSMT, CIT, Remedy, and ITIL;
  • Familiarity with Communications, Collaborations, and Analytics tools, specifically OS365 Suite of products and Power BI;
Salary and Benefits

The estimated salary range for this position is $90,000 - $120,000 per annum, depending on qualifications and experience. Additional benefits include opportunities for professional growth and development within a dynamic organization.



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