Operational Performance Advisor

1 month ago

Toronto, Ontario, Canada Toronto Transit Commission (TTC) Full time
Job Title: Advisor, Operational Performance

We are seeking a highly skilled Advisor, Operational Performance to join our team at the Toronto Transit Commission (TTC). As a key member of our Operations Support Department, you will play a critical role in supporting the Transportation & Vehicles Group with respect to service reliability and performance initiatives.

Key Responsibilities:
  • Closely monitor operational performance and service reliability, identifying existing and emerging issues, investigating root causes, and assisting with preparing action plans for addressing them.
  • Provide clear, data-driven recommendations to the Senior Advisors - Operational Performance to help formulate strategic interventions aimed at improving service reliability and operational performance.
  • Analyze operations-related data and prepare regular and ad-hoc reporting packages.
  • Provide technical guidance and subject matter expertise to support the Analysts - Operational Performance in delivering holistic, accurate, and actionable analyses that are scalable and easy to reproduce.
  • Apply expertise in transit operations, quantitative data analysis, data mining, and data visualization to help understand, quantify, and communicate operational performance problems and solutions.
  • Evaluate and quantify the operational impact of various initiatives and programs.
  • Provide ongoing support for the correct and timely running of delay logs and other Transportation group information systems.
  • Design and develop proposals, forms, workflows, business processes, data modeling requirements, and systems specifications.
  • Represent the section on internal and external committees and deliver presentations to senior management and external stakeholders.
  • Carry out, coordinate, and/or participate in special projects and initiatives.
  • Keep current with industry research and best practices.
  • Ensure data is valid and reliable, and identify data quality issues to support continuous improvements.
  • Demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment.
Requirements:
  • A University Degree, or College Diploma in a related discipline (i.e., Business Administration, Statistics, Planning, Geography) or a combination of education, training, and experience deemed to be equivalent (combined with similar or related work experience).
  • Experience leveraging large amounts of data to develop operationally sound and cost-sensitive action plans.
  • Demonstrated ability to analyze and integrate large amounts of data from various sources.
  • Must have sound knowledge of statistical methods and techniques.
  • Must have experience working with large volumes of data.
  • Strong working knowledge of Microsoft Excel.
  • Knowledge of at least one interactive data visualization software (e.g., MicroStrategy, Power BI).
  • Sound judgment with well-developed analytical and problem-solving skills.
  • Must be able to quickly learn new software applications relevant to the TTC.
  • Organizational skills with the ability to meet deadlines.
  • Effectively communicate in verbal and written formats.
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements pertaining to passengers and employees.
  • Must have, or must develop, a knowledge of corporate and departmental policies and procedures applicable to the work performed.
  • Experience using Python and ArcGIS is considered an asset.
  • Experience in the public transportation industry is considered an asset.
What We Offer:
  • Commitment to creating a diverse, equitable, and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
  • A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
  • One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
  • A comprehensive package that covers health, dental, vision, and more.
  • Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI:

The TTC is committed to upholding the values of equity, diversity, anti-racism, and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization.

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