Customer Service Representative

6 days ago

BaieD'Urfé, Canada Randstad Canada Full time
Job Title: Customer Service Representative - Afternoon Shift

About Randstad Canada: Our company is a leading provider of HR services, and we are committed to excellence in customer service and satisfaction. Our team values integrity, efficiency, and teamwork, making us a trusted partner in our industry. If you're looking for an opportunity to grow and contribute to a dynamic company, we invite you to apply for the position of Customer Service Representative - Afternoon Shift.

Responsibilities:

• Take service calls and solve the problem over the phone, across Canada.

• Give general information to customers and transfer it to the appropriate technical staff.

• Dispatch service calls to technicians efficiently via the automated geolocation system.

• Plan preventive maintenance and cleaning, and ensure that the maintenance list is kept up to date.

Qualifications:

• 2 years experience as a dispatcher

• DEP in a related field, an asset

• Technical and/or practical knowledge of mechanics / electricity / PLC programming or equivalent

• Computer skills

• Good knowledge of French and English, spoken and written

• Good customer service and work organization skills

Advantages:

• Monday-Friday 11h30 to 20h00

• Competitive wage based on experience & annual bonus program

• Hybrid work model (after training)

• Full range of benefits (enhanced vacation, group insurance, pension fund, telemedicine program, work clothes, and much more)

• Training program & talent management

• Reimbursement of membership fees for professional associations, training and much more...

• People-oriented corporate culture & camaraderie

• Dynamic team open to new ideas

Why Randstad Canada?

We are a company that values our employees and offers a range of benefits and opportunities for growth and development.

If you're interested in this position, we invite you to contact us to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca

Good to know us:

At Randstad Canada, we are committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

We are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

We are committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. Please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure your ability to fully participate in the interview process.

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