Customer Service Representative

1 month ago


la baie, Canada RONA Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our customer service team at RONA. As a Customer Service Associate, you will play a key role in ensuring our customers have an exceptional shopping experience.

Key Responsibilities
  • Assist customers with their information and product requirements in-store or over the phone
  • Prepare special orders, obtain required information and specifications from customers, and contact Special Order Purchasers to establish and confirm price and available delivery date
  • Maintain the entire store, including ensuring areas are well-stocked and merchandised with current product levels and information signage
  • Monitor inventory levels, perform inventory counts, and highlight inventory concerns
  • Keep current on flyer and promotional events
  • Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions
Requirements
  • Effective selling skills and a commitment to providing excellent customer service
  • Good communication and interpersonal skills to assess customer requirements and make recommendations
  • Some experience in a customer-focused role
  • The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products
About RONA

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.



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