Customer Service Excellence Representative

1 week ago


Sydney, Nova Scotia, Canada Mass Markets Full time

Unlock Your Potential in a Dynamic Customer Service Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Excellence Representatives. In this role, you will have the opportunity to make a positive impact on our customers' lives by providing exceptional service and support.

About the Job

As a Customer Service Excellence Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that exceed customer expectations. You will work closely with our team to ensure seamless communication and collaboration, utilizing your excellent problem-solving skills to resolve complex customer concerns.

Key Responsibilities

  • Provide exceptional customer service through phone, email, or chat channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Meet or exceed performance metrics, including first call resolution (FCR) and customer satisfaction (CSAT)
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Bachelor's degree in Business Administration, Communications, or related field
  • 2+ years of experience in customer-facing roles, preferably in a contact center environment
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with CRM software

What We Offer

  • $45,000 - $55,000 per year, depending on experience
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment

Why Join Us?

At Mass Markets, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits, opportunities for growth and development, and a dynamic team culture that supports work-life balance.



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