Senior Client Relations Manager

3 weeks ago


Old Toronto, Canada Vision Group Full time
Job Overview

At Vision Group, we are committed to helping people improve their eyesight. As a Team Lead - Client Relations Advisor, you will play a key role in achieving this goal.

Salary and Benefits

The estimated salary for this position is $80,000-$110,000 per year, depending on experience. You will also receive a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Job Description

In this role, you will be responsible for analyzing statistical data from several Key Performance Indicators and formulating action plans to continuously improve team performance. You will work closely with management executives to discuss and implement development strategies.

  • Analyze statistical data from multiple KPIs to identify areas for improvement
  • Develop and implement action plans to enhance team performance
  • Collaborate with management executives to discuss and implement development strategies
Required Skills and Qualifications

To succeed in this role, you will need:

  • A post-secondary degree in Business or Marketing, or equivalent work experience
  • Excellent communication skills, with the ability to speak English and French
  • Solid management experience, with strong retention and customer service skills
  • Experience in a sales environment is considered a strong asset
  • Able to exceed performance objectives and consistently meet targets
  • Strong organizational skills, with the ability to prioritize multiple projects in a dynamic environment
Benefits

As a Team Lead - Client Relations Advisor, you will enjoy a range of benefits, including:

  • A comprehensive benefits package, including health insurance and retirement savings
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
Additional Information

You may be required to travel within Ontario for advisor training purposes, although the frequency of travel will vary based on specific needs.


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