Customer Service and Sales Development Specialist

2 weeks ago


Calgary, Alberta, Canada Formations Inc Full time

We are seeking a Customer Service Representative to join our team in Calgary, Alberta. As a key member of our sales team, you will play a vital role in providing exceptional customer service, supporting sales efforts, and contributing to the overall success of Formations Inc.

About the Role

This is an entry-level position ideal for someone looking to grow their career in sales and customer service within the building materials industry.

As a Customer Service Representative, you will be responsible for:

  • Providing timely and professional responses to customer inquiries via phone, email, or in-person.
  • Supporting inside and outside sales teams by assisting with upselling or cross-selling products and services as needed.
  • Processing orders, managing administrative tasks, and maintaining accurate records.

You will also have opportunities to develop your skills and knowledge in areas such as:

  • Microsoft Office (Word, Excel) proficiency.
  • Familiarity with new systems and technologies.
  • Positive attitude and self-motivation to provide excellent customer service.
What We Offer

At Formations Inc, we offer a competitive compensation package, including:

  • A generous salary range: $45,000 - $55,000 per year, depending on experience.
  • 100% company-sponsored health and dental benefits.
  • A flexible benefit program, including options for:
    • Health Spending Account (HSA)
    • Personal Spending Account (PSA)
    • RRSP contributions

Additionally, you can expect a positive work environment, regular feedback, and opportunities for growth and development within the company.

Requirements

To succeed in this role, you should possess:

  • Prior experience in customer service or inside sales is an asset.
  • Proficiency in Microsoft Office (Word, Excel).
  • Comfortable learning new systems and technologies.


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