Service Team Member

2 weeks ago

Ottawa, Ontario, Canada Michaels Full time
À propos du poste

Nous recherchons un membre de l'équipe de service passionné par l'artisanat et la création pour rejoindre notre équipe à Ottawa-Kanata, en Ontario.

Responsabilités
  • Offrir un service à la clientèle amical et aider les clients à trouver ce qu'ils recherchent dans notre magasin.
  • Veiller à ce que tous les clients bénéficient d'un passage rapide et amical aux caisses.
  • Effectuer le déchargement des livraisons par camion et les tâches liées à la présentation de la marchandise dans tout le magasin.
  • Maintenir les normes de rangement du magasin afin de respecter les promesses de notre marque.
  • Aider les clients à faire leurs achats, à trouver le produit qu'ils recherchent et à trouver des solutions.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles.
Exigences physiques et environnementales
  • Habileté à rester debout pendant de longues périodes.
  • Habileté à se déplacer dans le magasin.
  • Se courber, soulever, transporter, atteindre et s'étirer fréquemment.
  • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.
  • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions).

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