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Retail Store Manager

2 months ago

Prince Rupert, Canada Kaien Island Optometry Full time
About Kaien Island Optometry

We are a leading optical retail store seeking a highly skilled and experienced Retail Store Manager to join our team. As a Retail Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of sales staff, including apprentices and design team members.
    • Assign sales workers to duties and tasks to ensure efficient store operations.
    • Hire and train new staff members, or arrange for their training.
  • Store Operations
    • Order merchandise and authorize returns to maintain optimal inventory levels.
    • Establish and manage work schedules to meet business needs.
    • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Customer Service
    • Provide exceptional customer service, resolving issues and addressing customer requests and complaints.
    • Sell merchandise and promote products to customers.
  • Inventory and Cash Management
    • Organize and maintain inventory levels to ensure efficient stock management.
    • Manage cash and financial transactions accurately and securely.
  • Performance Management
    • Conduct regular performance reviews to assess staff performance and provide feedback.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 3-4 years of experience in a retail or supervisory role.
  • Work Environment
    • Fast-paced environment with attention to detail required.
  • Personal Qualities
    • Accurate and organized with excellent oral communication skills.
    • Client-focused and a team player.
Benefits
  • Health Benefits
    • Health care plan.
  • Other Benefits
    • Permanent work term.
    • 40 hours per week.
    • Work language: English.