IT Service Delivery Manager

6 days ago

Simcoe, Canada Workplace Safety and Insurance Board (WSIB) Full time

Job Summary:

As a key member of the Workplace Safety and Insurance Board (WSIB) team, the IT Service Delivery Manager will be responsible for leading a team of professionals in the delivery and evolution of solutions to business problems. This includes managing a team responsible for the delivery and maintenance of business applications and solutions, as well as overseeing the implementation of business applications and products.

Key Responsibilities:

  • Manage and provide expertise to solution architects, design, development, and deployment of existing or new applications, systems software, and/or enhancements to existing applications/products throughout the enterprise.
  • Oversee hardware/software resources required in the delivery and maintenance of business applications or solutions.
  • Manage the implementation of business applications and products while taking into consideration Provincial and Federal legislation, Privacy Acts, WSIB Corporate Governance policies.
  • Provide solution architecture expertise for all enterprise projects.
  • Plan, manage, and orchestrate the activities of IT Service Delivery for assigned portfolio, including annual planning of projects, initiatives, and priorities, managing capacity, identifying resource requirements, allocating work, recruiting, establishing performance objectives, managing performance, coaching, conducting performance reviews, and providing guidance and feedback to staff.
  • Manage staff resources, including recruiting, orienting, training, and development, setting objectives, assessing and managing employee performance, coaching, and counseling.
  • Manage internal and external dependencies, risks, issues, and blockers across teams.
  • Deliver projects and products using the appropriate agile project management methodology, learning, and iterating frequently.
  • Work with the Product Manager and Scrum Master to define the roadmap for any given product and translate this into user stories.
  • Actively participate in the Delivery Manager community, sharing and applying skills and knowledge and bringing in best practice.
  • Use appropriate tools and metrics, including sprint plans, burn-down charts, cycle times, and release plans, to report on progress and delivery timelines.
  • Identify and address blockers, inefficiencies, and other issues that impact service delivery.
  • Participate as a member of the Branch's management team in the development of branch goals and objectives in support of the divisional and corporate goals and objectives.

Requirements:

  • Undergraduate Degree in a STEM (Science, Technology, Engineering, and Mathematics) related discipline or equivalent.
  • PMP, ITIL, CSM certification preferred.
  • Minimum 8 years' experience in software development in a people management role.
  • 3 years' experience managing vendors.
  • 5 years IT financial management experience.
  • 3 years' experience in integration and middleware.
  • 2 years' experience in data and information management.

Our Commitment to Equity, Diversity, and Inclusion:

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We respect and value the diversity of our people and strive to create an environment where employees can be themselves and where our differences are celebrated.

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