IT Service Delivery Team Lead

1 week ago

Simcoe, Canada Workplace Safety and Insurance Board (WSIB) Full time

Job Summary:

As a key member of the Workplace Safety and Insurance Board (WSIB) team, the IT Service Delivery Manager will be responsible for leading a team responsible for delivering and evolving solutions to business problems. This includes managing structural, organizational, or procedural changes that require the application of information and communication technologies to enable business goals.

Key Responsibilities:

  • Manage and provide expertise to solution architects, designers, developers, and deployers of existing or new applications, systems software, and/or enhancements to existing applications/products throughout the enterprise.
  • Oversee hardware/software resources required in the delivery and maintenance of business applications or solutions.
  • Manage the implementation of business applications and products while considering Provincial and Federal legislation, Privacy Acts, and WSIB Corporate Governance policies.
  • Provide solution architecture expertise for all enterprise projects.
  • Plan, manage, and control activities related to solution delivery, including requirements gathering, solution design, development, implementation, and continuous improvement.
  • Develop and maintain effective communication linkages and relationships with stakeholders, including internal staff and external service providers.
  • Participate in the development of branch goals and objectives in support of the divisional and corporate goals and objectives.
  • Implement application development and product delivery principles, policies, standards, and guidelines while adhering to industry standards and best practices.

Requirements:

  • Undergraduate degree in a STEM-related discipline or equivalent.
  • PMP, ITIL, CSM certification preferred.
  • Minimum 8 years' experience in software development in a people management role.
  • 3 years' experience managing vendors.
  • 5 years IT financial management experience.
  • 3 years' experience in integration and middleware.
  • 2 years' experience in data and information management.

Our Commitment to Equity, Diversity, and Inclusion:

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We strive to create an environment where employees can be themselves and where our differences are celebrated.

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