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Infrastructure Support Specialist

2 months ago

Vancouver, British Columbia, Canada Koch Engineered Solutions Full time $55,000 - $65,000

About the Role:

Koch Engineered Solutions (KES) is seeking a skilled Infrastructure Support Specialist to join our global support team. As part of our IT Team, this role provides on-site support for our clients and is part of the global IT team for KES.

Key Responsibilities:

  • Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Work with various technologies such as Windows Servers, End User Workstations, wireless networks, virtualized environments, cloud computing, DevOps, compute clusters, printing, scanning, and more
  • Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system
  • Provide day-to-day operational support for system troubleshooting, service delivery/recovery, root cause analysis, and resolution/remediation of technical issues, demonstrating a high level of initiative
  • Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems
  • Experience providing technical support in an Enterprise environment
  • Has an understanding or knowledge of the Windows platform, PC hardware, virtual server/storage, information security, network technologies (wired and wireless), cloud computing, structured cabling, PC management tools, centralized software deployment, and imaging
  • Able to lift 35 pounds, work in various manufacturing and office environments, and climb stairs / ladders
  • Must have existing legal authorization to work in Canada
  • No relocation support is available for this role