Customer Service Representative

4 weeks ago


Windsor, Ontario, Canada Service Experts Canada Full time
Job Summary:

The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences. This role involves handling customer inquiries, resolving issues, and providing timely responses to maintain customer satisfaction.

Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Maintain open and clear communication with customers, colleagues, and management to ensure seamless issue resolution and customer satisfaction.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating matters when necessary to ensure timely resolution.
  • Team Collaboration: Work collaboratively with cross-functional teams to resolve customer issues, share knowledge, and improve processes.
  • Continuous Learning: Stay up-to-date with product knowledge, company policies, and industry trends to provide informed solutions and improve customer experiences.
Qualifications:
  • Education: High school diploma or equivalent required; post-secondary education preferred.
  • Experience: Previous customer service experience required.
  • Skills: Excellent interpersonal and communication skills, strong problem-solving abilities, and proficiency in customer service software and tools.
  • Personal Qualities: Strong work ethic, adaptability, and a commitment to delivering exceptional customer experiences.
What We Offer:

Service Experts Canada offers a comprehensive benefits package, including competitive pay, 100% employer-paid insurance premiums, RRSP plan with company matching, and extensive career development opportunities.



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