Customer Service Representative
3 weeks ago
Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Responsibilities:
Screens incoming calls.
Keys data accurately within time specific deadlines into UPS systems.
Checks and forwards legal documentation.
Provides administrative support to Management team
Requirements:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Availability to work flexible shift hours
UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed.
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