Customer Service Representative
1 month ago
About Our Team
We're a passionate team at Commonwealth Bank, dedicated to ensuring our customers receive the service and care they need. Our Estate Settlement Services (ESS) team is responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers.
Our Role
We're seeking a Customer Service Specialist to join our ESS team. As a key member of our team, you'll be responsible for the End-to-End case management for a Deceased Estate, including Transactional based accounts, unsecured lending products, and business products. Your role will be to ensure the seamless processing of deceased estates cases, in line with the bank's vision and values.
Key Responsibilities
- Provide a high level of empathy and emotional intelligence during interactions with customers.
- Support internal colleagues and external customers with solutions to a wide range of complex banking enquiries and complaints.
- High problem-solving skills to provide the right solutions at the right time.
- Triage and escalate enquires for immediate action based on customer need and business requirements.
- Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives.
About You
You'll have demonstrated experience working with vulnerable individuals, with experience in helping customers navigate difficult situations while displaying high levels of empathy and emotional intelligence during these key interactions. You'll also possess sound judgement skills and able to make occasionally bespoke decisions that best suit the situation.
What We Offer
We're committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a value-driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities.
Flexible Working Options
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available, including changing start and finish times, part-time arrangements, and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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3 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
1 month ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
1 month ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level customer service and...
