Customer Service Representative
1 month ago
About the Role
We are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.
Key Responsibilities
- Provide high-level customer service and support to customers who are dealing with deceased estate matters.
- Work closely with internal colleagues and external customers to resolve complex banking enquiries and complaints.
- Utilize strong problem-solving skills to provide solutions to customers in a timely and effective manner.
- Triage and escalate enquiries for immediate action based on customer need and business requirements.
- Develop and maintain strong professional relationships with cross-business unit colleagues to support the achievement of broader team goals and objectives.
About You
To be successful in this role, you will have demonstrated experience working with vulnerable individuals and have a strong ability to empathize with customers who are dealing with difficult situations. You will also possess sound judgment skills and be able to make decisions that best suit the situation.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. You will be provided with in-office training and support to ensure your success in this role. Once competent, this role will be hybrid working, allowing you to balance your work and personal life.
About Us
At Commonwealth Bank, we are committed to building a diverse and inclusive workforce that reflects the customers, businesses, and communities we serve. We nurture and support our people through skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities.
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
4 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Specialist to join our Estate Settlement Services team at Commonwealth Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers who are going through a difficult time.Key ResponsibilitiesProvide high-level...
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Customer Service Representative
3 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
3 weeks ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
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Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
1 month ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and...
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Customer Service Representative
1 month ago
Sebringville, Canada Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Estate Settlement Services team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to customers who are going through a difficult time, ensuring that their estate matters are handled with care and compassion.Key...
