Senior Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada Expedia Group Full time

Demanding Role for Senior Operations Expert

Expedia Cruises seeks a highly skilled Program Specialist to handle day-to-day operations of third-party technology solutions. This integral position contributes to the success of over 260 travel agencies and a network of more than 5,500 Vacation Consultants. The successful candidate will bridge business needs and external technology providers, driving increased adoption across diverse stakeholders.

Key Responsibilities:

  • Be a subject matter expert for third-party technical solutions, including booking platforms and CRM systems.
  • Represent Expedia Cruises' business needs and various stakeholders, ensuring awareness and adoption of these platforms throughout the organization.
  • Troubleshoot, problem solve, and improve issues, creating bug/feature tickets and ensuring completion.
  • Manage new feature rollouts and feedback loops for internal and external stakeholders.
  • Provide regular, clear, and concise status updates to stakeholders and cross-functional teams.
  • Report on key metrics and share key insights and findings.

Requirements:

  • 3-5 years experience in program management or program support.
  • Expertise in problem-solving, project coordination, planning, process development, and improvement skills.
  • Degree in business or related discipline.
  • Highly organized, adaptable, and detail-oriented, with excellent interpersonal skills.
  • Strong written and oral communication skills in complex scenarios.
  • Critical thinking and problem-solving are required traits.

Expedia Group offers a wide range of benefits and travel perks to support employees and their families. The total cash range for this position is $71,500.00 to $100,000.00, with potential for up to $114,500.00 based on performance. Starting pay will vary based on multiple factors, including location and experience.



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